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Rating & Review

Quit posting your complaints on Twitter

Yep… you heard me… stop, just stop it. Why are you posting your complaints on Twitter? What do you feel it w...

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Who Are You? Where Are You? – What to do with Online Listings

One of the biggest issues I encounter is online listings. They are wrong, duplicated, or just don't exist. Before y...

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Healthcare Ratings and 3 Things Hospitals Have to Account For

Hospitals can choose NOT to be involved in the social space. They can choose not to have a Facebook page, a Twitter acco...

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